A Legal Perspective on the Issues Arising from the Resolution of Labour Disputes in Jordanian Legislation

Abstract

This study aims to investigate the challenges inherent in the resolution of labour disputes and to critically assess the integration of contemporary technological tools within dispute resolution mechanisms. Furthermore, it seeks to present the outcomes achieved by the disputing parties and to examine the extent to which current legislative frameworks facilitate the attainment of e-justice while maintaining equilibrium in labour relations.  The research adopts a descriptive–analytical approach, involving a systematic exposition of procedures utilised in labour dispute settlement, followed by critical evaluation to identify associated constraints. It further highlights the role of technological advancement and procedural digitisation, alongside assessing the feasibility of conducting labour dispute resolution through remote modalities. The implementation of electronic dispute resolution mechanisms is directed towards ensuring equitable outcomes and achieving mutually acceptable settlements with reduced expenditure of time, effort, and financial resources—advantages that are not consistently attainable through conventional dispute resolution methods. However, the prevailing labour legislation and its regulatory execution lack explicit provisions for the prevention or effective redress of individual labour disputes, whether in traditional or digital environments. This regulatory gap contributes to the increasing frequency of disputes and prolongation in their resolution timelines.  The study recommends the incorporation of digital technologies and artificial intelligence tools in the governance of labour contractual relations, alongside the establishment of a comprehensive, integrated information system to enhance the efficiency and effectiveness of labour dispute resolution processes.